Privacy Policy

1. Introduction

ConvexBlack ("Company," "we," "us," or "our") operates the ConvexBlack trading platform and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website (convexblack.com) and services.

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, username, password
• Complete Verification: Government-issued ID, proof of address, date of birth
• Request Payouts: Bank account details, payment wallet addresses, tax identification numbers
• Contact Us: Any information you include in communications with us

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, trading activity
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, authentication tokens, analytics data

2.3 Trading Data

We collect comprehensive data about your trading activity, including:

• All trades executed (entry, exit, size, timing)
• Account balance and P&L history
• Trading patterns and behavior analytics
• Risk metrics and rule compliance

3. How We Use Your Information

Purpose	Types of Data Used
Account Management	Name, email, login credentials
Identity Verification	Government ID, proof of address
Payment Processing	Bank details, payment addresses
Platform Improvement	Usage data, trading patterns
Fraud Prevention	IP address, device info, trading data
Customer Support	Communication history, account data
Legal Compliance	All data as required by law

4. Information Sharing

4.1 We Do NOT Sell Your Data

ConvexBlack does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We Share Information

We may share your information with:

• Service Providers: Payment processors, cloud hosting providers, customer support tools (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Fraud Prevention: With financial institutions to prevent fraud or money laundering
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted using TLS 1.3 encryption
• Password Security: Passwords are hashed using industry-standard algorithms
• Access Controls: Strict employee access controls and audit logs
• Infrastructure Security: Firewalls, intrusion detection, regular security audits
• Data Backup: Regular encrypted backups with disaster recovery

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain business records

After account closure, we may retain certain data for legal and compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (authentication, security)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all third-party processors
• Compliance with applicable data protection laws

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Continued use of our Services after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related inquiries or to exercise your rights:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Contact Form: convexblack.com/contact

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

15. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority